Using a different billing and shipping address may delay your order for verification purposes. International credit cards can only be used for shipments to the billing address. Please familiarize yourself with our shipping policies before placing your order. To avoid excessive authorizations on your credit card, using the following tips can expedite your order.
1. Ensure that the billing address is the same address where you receive your credit card statements.
2. Familiarize yourself with our shipping policies, especially if your credit card is from an international bank.
3. Only try to submit your order 1 or 2 times. Each time you submit
your order, our system authorizes your credit card. Declined
authorizations can take 3 - 5 business days to be returned to your card.
4. If you are unsuccessful, please call us at 1-800-814-4916 for assistance.
Please Note: All shipping and deliveries are made on Monday - Friday. If you need special Saturday delivery please call us at 800-814-4916 after you have placed your order. The cutoff time for Saturday Delivery is 2:00pm on Friday.
