Returns are the most difficult part of online shopping, so let's make this easy:
- All merchandise should be mailed back to us via USPS, UPS or insured mail with a tracking number. We are not responsible for return/exchange/defective orders that are lost in the mail. A USPS flat-rate return label processor is provided at the bottom of this page for your convenience.
- All returned merchandise with original shoeboxes that are missing, taped, written on, or have the return label placed directly on them will incur a $10 restocking fee.
- Custom jerseys are made to order and CANNOT BE RETURNED OR EXCHANGED. Once a name, number, or patch has been printed on a shirt it becomes a customized product and we will not offer a refund or exchange unless the shirt is defective. Further, if a player leaves the club or changes his squad number after purchase, we cannot offer store-credit or exchange.
Returning for Refund/Exchange?
- We understand, sometimes the sizing or the fit just isn't right. New products may be returned for refund or exchange within 30 days of their delivery if they show no signs of wear and are still in their original condition. Returns over 30 days from the date of delivery will be issued store credit. After 60 days no store credit, refund, or exchanges can occur.
- If it is USED, the product cannot be returned for refund or exchange. We cannot budge on this, so if you've ordered footwear try it on in a clean space indoors. Products with any signs of wear and tear on grass, turf, outdoor surfaces, or otherwise will not be accepted for return. This includes any foot stink, cologne, or other odor (cigarette, animal, etc) that the product didn't have when we mailed it to you!
- We will do our best to fulfill your exchange request, but if you bought the last size in a particular pair or request a size that is no longer in stock we will issue you a store credit. We encourage you to contact us via email prior to mailing back your exchange so that we can place the exchange size on hold for you. We're happy to do it, and it will help your exchange to process faster!
Defective Claims: "All cleats take a beating, not all of them hold up."
- Our defective claim policy is a full store credit or equivalent exchange up to sixty days after the date of delivery, and then pro-rated an additional four months.
- When making a defective claim the first thing you should do is e-mail us at: [email protected] with photos and a description of the defect. Include information such as your order number, and the name the order was placed under. We will look at the photos and honor those that the manufacturer would consider defective with store credit.
- We do not issue any refunds to the original method of payment for defective exchanges, only online store credit.
- We will attempt to respond to all inquires within 24 hours.
- Our policy is not based on the time that you start wearing your cleats, but the time that the cleats were delivered. We understand buying cleats before the season, but with new shoes constantly being released any defective claims for orders over six months old must be made directly with the manufacturer. Please contact us if you need a copy of your invoice or other proof of purchase.
- Defective claims outside of the 60 day full credit period will be pro-rated according to the date we receive the shoes.
- All defective claim exchanges will be shipped using our standard shipping rate free of charge (to the 'lower 48 states'), international orders will receive an $8.50 credit toward the current shipping rate. We do not cover the return shipping costs of defective items.
- We will do our best to fulfill your defective exchange request, but if you bought the last size in a particular pair or request a size that is no longer in stock we will issue you a store credit.
Return Address and Flat-Rate Label
All returns/exchanges should be mailed to:
Angelo's Soccer Corner
1076 New Holland Ave
Internet Returns
Order # (insert your order number here)
Lancaster PA 17601
Further information:
Phone: 1-800-814-4916
Customer Service Hours During Pandemic (Eastern Standard Time):
Mon-Fri: 11am - 7:00pm
Sat - Closed
Sun - Closed
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ONLINE RETURNS VIA OUR FLAT-RATE RETURN LABEL PORTAL BELOW ARE VALID FOR USA PICKUP ONLY.
Reminder, any orders with CUSTOM printing (name/number) on Jerseys will not be accepted for return. ----------------------------------------------------------------------------------------------------------------PLEASE NOTE FOR CLUB TEAM ORDERS:All team items, ordered from your clubs uniform site, are custom made to order and are not returnable or exchangeable for any reason. This includes items with team logos, numbers, names.
Questions on ClubTeam Orders? Call - 717-945-6012----------------------------------------------------------------------------------------------------------------
Do not place the return label or shipping tape directly on the original shoebox.
By Processing the return label below you will be charged $8.50.
If you are requesting a refund we will subtract the cost of the label from your return.
If it is an exchange we will charge your original method of payment the $8.50, or contact you.
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Below is a sample of the form and required information fields
