Returns are the most difficult
part of online shopping, so let's make this easy:
FIRST THINGS FIRST, NO MATTER WHAT:
- All merchandise should be mailed back to us via UPS or
insured mail and given a tracking number. We are not responsible for return/exchange/defective orders that are
lost in the mail.
- All returned merchandise with original shoeboxes that are missing, taped, written on, or have the return label placed directly on them will incur a restocking fee.
- Custom jerseys are made to order and CANNOT BE RETURNED OR EXCHANGED.
Looking to return for refund? Follow the guidelines below:
- We understand, sometimes the sizing or the fit just isn't right.
That's fine, new items may be returned for exchange or refund of original method of payment within 30 days of their delivery if they show no signs of wear and are still in their original condition. Returns over 30 days from the date of delivery will be issued store credit, after 60 days no store credit, refund, or exchanges can occur.
- If it is USED, the item
cannot be returned for refund. We cannot budge on this, so if you've ordered a pair of shoes try them on in a clean space
indoors. Shoes with any signs of wear and tear on grass, turf, outdoor surfaces, or otherwise will not be accepted for
return. This includes any foot stink, cologne, or other odor (cigarette, animal, etc) that the product didn't have when we mailed it to you!
- We understand, sometimes the sizing or the fit just isn't right.
That's fine, new items may be returned for exchange within 30 days of their purchase if they show no signs of wear and are still in their original condition.
- If it is USED, the item
cannot be exchanged. We cannot budge on this, so if you've ordered a pair of shoes try them on in a clean space
indoors. Shoes with any signs of wear and tear on grass, turf, outdoor surfaces, or otherwise will not be accepted for
return. This includes any foot stink, cologne, or other odor (cigarette, animal, etc) that the product didn't have when we mailed it to you!
- We will do our best to
fulfill your exchange request, but if you bought the last size in a particular pair or request a size that is no
longer in stock we will issue you a store credit.
Defective
Claims: "All cleats take a beating, not all of them hold-up." That's why our defective policy is a full store credit or exchange up to sixty days after the date of delivery and then pro-rated an additional four months.
- When making a defective
claim the first thing you should do is e-mail us at:
returns@soccercorner.com with photos and a description of the defect. You should include information such as your order number, and the name the order was placed under. We will look at the photos and honor those that the manufacturer would consider defective with store credit. We do not issue any refunds to the original method of payment for defective exchanges, only online store credit.
- We will attempt to respond to all inquires within 24 hours.
- Our policy is not based
on the time that you start wearing your cleats, but the time that the cleats were delivered. We understand
buying cleats before the season, but with new shoes constantly being released any defective claims for orders over six months old must be made directly with the manufacturer. Please contact us if you need a copy of your invoice or other proof of purchase.
- Defective claims
outside of the 60 day full credit period will be pro-rated according to the date we receive the
shoes.
- All defective
claim exchanges will be shipped using our standard shipping rate free of charge (to the 'lower 48 states'),
international orders will receive an $8.50 credit toward the current shipping rate. We do not cover the return shipping costs of defective items.
- We will do our best to
fulfill your exchange request, but if you bought the last size in a particular pair or request a size that is no
longer in stock we will issue you a store credit.
Address: All returns/exchanges should be mailed to:
Angelo's Soccer Corner
1076 New Holland Ave
Internet Returns
Order # (insert your order # here)
Lancaster PA 17601
Further information:
Phone: 1-800-814-4916
Customer Service Hours (Eastern Standard Time):
Mon-Fri: 10AM-7:30pm
Sat - 10am-5:00 pm
Sun - Closed
ONLINE RETURNS VIA OUR FLAT-RATE RETURN LABEL PORTAL BELOW ARE VALID FOR THE LOWER 48 STATES. We cannot issue return labels for Alaska, Hawaii, or International orders.
Reminder, any orders with CUSTOM printing (name/number) on Jerseys will not be accepted for return.
By Processing the return label you will be charged $8.50. If you are requesting a refund we will subtract the cost of the label from your return. If it is an exchange we will charge your credit card the $8.50 or contact you.
